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    Frequently Asked Questions About PatientSMS

What does it cost to use PatientSMS?
There are NO annual costs or contact fees and email reminders are free to send! The only cost is the cost per SMS reminder that is sent. The cost for this is 20 cents per SMS that is succesfully sent to the patient. Therefore to purchase 1000 SMS the cost would be $200.

How does PatientSMS work?
PatientSMS is a standalone program which simply plugs into any practice management/appointment management software. Once it is installed on the computer or server at your office, it interfaces with your practice management softwar seamlessly behind the scenes.   It finds all the appointments and sends an SMS and/or email reminders to all patients at a particular time of the day prior to their appointments.

Can I have SMS reminders only?
Yes. You can choose to utilise the SMS sending feature by itself of accompanied by the email sending feature also.

Is purchased SMS credit refundable?
Unfortunately SMS credit that is purchased is not refundable because these funds are outlayed to the communications companies with whom the SMS units are purchased.

What software does PatientSMS work with?
PatientSMS is designed to work with any appointment or practice management software, including Best Practice, Practix, HCN and many more.

What system specifications do I need to run PatientSMS?
PatientSMS will work on any computer, server or office network. You do not need to have specific software or hardware installed for PatientSMS to work.

How do I buy or "top up" our SMS credit?
You can buy more SMS credit simply by loggin into your billing portal (click on the "login" button at the top of this page). You can purchase anywhere between 100 – 100,000 SMS at a time.  Once purchased, these SMS credits never expire and remain on your account until used up.
If all of your SMS credits have been used up, the SMS reminders will stop being sent out to patients until you purchase more credit.
When your credit is running low you will be emailed a notification reminding you to purchase more SMS credit and with a website link to where you can easily do this via a secure credit card payment area.  However at any time, you can purchase more credit through your “billing portal”.

Does PatientSMS send "recall" reminders to patients?
Yes. PatientSMS is designed so that it will send 2 different types of reminders to patients - Appointment reminders and Recall reminders.

Does PatientSMS send "recall" reminders to patients?
Yes. PatientSMS is designed so that it will send 2 different types of reminders to patients - Appointment reminders and Recall reminders.

How much do the email reminders cost?
Email reminders are completely free when accompanied by SMS reminders.

How do I install/plugin PatientSMS?
The installation process is straightforward and can be tailored to suit your office server. To have PatientSMS installed, simply contact us via the contact page of this website and we will arrange a time to do the installation remotely. We are happy to coordinate directly with your IT Support company. Installations and customisations are chargeable, just ask us for a quote.


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